Chatwoot vs Zammad
Both in Customer support โ compared item by item
Chatwoot
Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. ๐ฅ๐ฌ
| Chatwoot | Zammad | |
|---|---|---|
| Stars | โ 37.0k | โ 5.9k |
| Language | Ruby | Ruby |
| License | MIT | AGPL-3.0 |
| Last updated | 2026-09-22 | 2026-09-22 |
| Usage | ๐ณ Self-hosted / ๐ Online | ๐ณ Self-hosted / ๐ Online |
| Platforms | โ | โ |
| Category | Customer support | Customer support |
How to choose
- They support exactly the same usage modes; the difference is in ecosystem and implementation details.
- Chatwoot has a clearly larger community (37.0k vs 5.9k), so answers, plugins and tutorials are easier to find.
- Different licenses (MIT vs AGPL-3.0) โ check the terms before commercial use.